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Xscape 14 reviews

User rating: 2.70 Rate Theater

7710 Matapeake Business Drive, Brandywine, MD 20613

301-909-7654 | View Map


2.70 / 5

User rating: 2.70

 



  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 2.75
  • Theatre Presentation User rating: 2.75
  • Customer Service User rating: 3

 

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Theater Reviews

Showing 1 to 4 of 4

My first experience here

March 23, 2023

Sound level was great, Popcorn was great, seats were comfortable, theater was nice and clean as well as bathrooms. No complaints at all, oh I forgot to mention temperature, I dressed for cold and it was perfectly comfortable so I overdressed for sure.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

What is Happening?

November 26, 2022

This used to be the best movie theater in the area. Now it is a ghost of its former self. Concessions don’t exist anymore. It’s like three people working. What is up?

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Once nice theater…not being maintained

January 07, 2023

Before the pandemic began, this was my favorite theater, and I spent countless afternoons and evenings there, both with friends, family and alone watching movies. Now, the parking lot is filled with trash and debris and inside the theater looks generally dirty. The manager is very responsive and professional. However, he is working in a dump— I cautioned him to begin looking for jobs and other theaters, because it looks like this theater is going out of business slowly and steadily. Clearly, the owners are investing nothing in the maintenance and upkeep of this location. They’ve even removed this theater from Flixster. Seating in the prime areas of the theater is very worn with the polyurethane leather, wearing in the seat cushions and the arms worn out on many of the seats. I don’t even feel comfortable sitting in the theater anymore.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Popcorn machine has been broken for several months. Many of the recliner seats are broken.

November 21, 2022

Poor staff assistance. No concession, popcorn, soda etc.. services where open during the afternoon movies.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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