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User rating: 2.18 Rate Theater

821 Benvenue Rd., Rocky Mount, NC 27804

252-446-3668 | View Map


2.18 / 5

User rating: 2.18

Based on 11 votes and 8 reviews



  • General Experience User rating: 2.18181818181818
  • Concession User rating: 2.2
  • Cleanliness User rating: 2.4
  • Theatre Presentation User rating: 2.1
  • Customer Service User rating: 2

 

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Theater Reviews

Showing 1 to 8 of 8

Great experience!

June 07, 2024

Had an awesome time with my family watching Bad Boys! Clean, stocked and friendly staff. Had a slight issue and the GM was very accommodating and made sure we were taken care of!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Terrible experience!

August 03, 2023

General manager Bridget is not customer service savvy, rude and confrontational. My family will not return until she is replaced and her replacement more properly trained with higher standards of treatment toward customers and employees.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Worst Experience wouldn’t return if they paid!!!

November 11, 2022

Horrible Employees/(Childish Children) throwing Temper Tantrum’s Toward Customers quite Often & Rarely is anything in that building actually clean lol But they sweep Trash/Food under seat’s 💺 & in corner’s it’s Really Disgusting… oh also the projector’s May get stuck & start skipping, But Don’t tell them they, may get mad & Start Yelling Like they own the Building It’s Crazy.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Ok Theater

February 11, 2020

This theater is ok. They need a little upgrading and could definitely keep fresher popcorn. The customer service is good. They should do a better job cleaning the theater. I believe the theater has taken the personality of the city.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 5

Theatre Doesn't Care About Patrons

January 20, 2020

Screens are old & need replacing, Picture OK, Sound OK, Concession prices outrageous - children's popcorn (about 1 cup [cold & stale] & small soda $7.50, Poor customer service 0 employees taking to each other or on cell phones, Have never seen a manager, Don't even take tickets from you, Bathrooms clean. Never heard of chain & therefore it doesn't participate in selling tickets on line. Never seen a theatre that doesn't list the movies being shown outside, & they have a perfect place!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Disappointing

July 04, 2019

What happened to this place? Always dirty. Popcorn tastes old. Looks like they never cleaned up from the night before. Parking lot littered with trash. Trash cans never look emptied. At least one of the drink machines are always broken and out of ice. The entrance to the theater is disgusting and don't even get me started on how filthy the restrooms are. The ONLY reason I patron this theater is because it is convenient but I'm thinking about driving to Wilson or even Raleigh if this continues.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Small town, closes theater

March 27, 2019

This place is always dirty, employees look like they are stoned, popcorn is cold, even if you get it hot!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Black screen during advertisements

March 16, 2019

Really hate looking at a black screen

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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