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User rating: 3.10 Rate Theater

6655 Transit Road, Lockport, NY 14094

716-625-8535 | View Map


3.10 / 5

User rating: 3.10

 



  • General Experience User rating: 3
  • Concession User rating: 2.5
  • Cleanliness User rating: 3.5
  • Theatre Presentation User rating: 3.5
  • Customer Service User rating: 3

 

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Theater Reviews

Showing 1 to 2 of 2

Great Old School Experience

July 21, 2020

Drive-Ins are a dying breed but Transit is keeping it alive. Always have had a good experience even if the movie wasn't the best. Only thing that is missing is having a convenient phone app to tune in to so it can be used sitting outside the car.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

NOT family oriented, especially for mental health issues

July 11, 2020

I grew up going here. I was so excited to take my son to see a movie. My son has anxiety disorder and cannot wear a mask, thankfully we are covid free and safe. My five year old son was publicly humiliated, put on the spot, so bad he didn't even want to stay for the movie because he wasn't wearing a mask. We weren't going up to the counter, out of respect for others, we stayed towards the back. I had a mask on and if this really was a problem, an employee could have easily came to me privately. Instead the whole staff behind the counter singled out a five year, yelling he needs a mask, without actually talking to us. everyone stared at him, backing away from the counter, making him hide behind me in tears. I contacted the owner, as this isn't about the mask, rather how they treated my 5 year old, and received a very unprofessional and insensitive response back. We will obviously be taking our business elsewhere and letting friends and family know how they treat small children.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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