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User rating: 4.87 Rate Theater

10699 US Rt. 60, Ashland, KY 41102

606-585-0900 | View Map


4.87 / 5

User rating: 4.87

 



  • General Experience User rating: 4.33333333333333
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

 

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Theater Reviews

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Awesome Employees

September 15, 2019

My review is about the employees at Kyova 10 Theatre. A few weeks ago, my 14-year-old daughter went to the Kyova mall with her friends. My rule is for her to text me every half-hour so I know she's okay. I was busy at home, doing housework, then realized it had been three hours since her last text. I tried to call her and also her friend's phone, but neither was answering. I tried calling and texting for an hour, then drove to the Kyova mall. I looked all over and determined the only thing that made sense was that the girls must have gone into the theater to watch a movie, and had their phones turned off. I approached three employees and told them my situation. Keep in mind, I am shaking like a leaf, my voice is barely coming out. The employees can clearly see that I'm in complete panic mode. One young man.... I regret that I didn't get his name..... asked for a description, and said, "Okay, I will look for her in the theaters." This sweet young man went into the theaters, one by one, looking for my daughter, and then in a moment, another male employee came and offered to join the search. When there was one more theater left to search, my daughter finally texted me. (They had gone into Rural King). I tried to thank the theater employees profusely, but I was more emotional out of relief and happiness that she was okay. There was a female employee too, who was also very compassionate. But this one young man was very reassuring and supportive, and he did everything he could possibly do to help me. I appreciated that very much. I will use this theatre over the Cinemark one because I would like to support the company that employs such awesome people.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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