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User rating: 4.47 Rate Theater

5140 Commons Drive, Rocklin, CA 95677

972-388-7888 | View Map


4.47 / 5

User rating: 4.47

 



  • General Experience User rating: 3.33333333333333
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

 

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Theater Reviews

Showing 1 to 2 of 2

Charge for "tap water"

September 18, 2020

with the recent reopening, we wanted to support SMG in our neighborhood. this will be the last time. we went today and were charged for "tap water". it isnt the price tag, though that was seriously inflated too, but the pure principle of it all. you aren't allowed to bring your own water in. in the past they've made it clear they'd happily serve you water even if you don't order anything. we did order food and daughter opted for water. no mention of there being a charge. when I got the bill with the charge I took it to a manager who informed me that because the water is in a disposable cup, they charge a fee. mind you, all other beverages are served in reusable glass or plastic cups. wow, how the mighty have fallen. I understand needing to make up for lost revenue, but charging for tap water, and not informing customers at the very least, is as low as a company can go to generate revenue. what did that cup cost, $0.10? nope, a lot more than that.

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

Downton Abbey! Best Movie of Year and Best movie grill too!

September 25, 2019

Going Friday, 9/27/19 with high expectations. Looking forward to concessions and movie. Thank you.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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