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User rating: 2.67 Rate Theater

201 S Estes Dr Ste 100, Chapel Hill, NC 27514

919-357-9887 | View Map


2.67 / 5

User rating: 2.67

 



  • General Experience User rating: 3.33333333333333
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

 

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Theater Reviews

Showing 1 to 2 of 2

Filthy theater

August 16, 2023

Only giving 1 star because zero isn't an option. Beyond disappointed at our experience tonight. We arrived 20 minutes before the start of our movie only to find a dirty theatre. I promptly went to the ticket counter in the lobby to inquire if someone was planning to clean theatre 2. I was told they would get to it, just give them some time. We waited an additional 10 minutes and finally asked at the concession stand. An employee by the name of Carol said she would send someone right then. The cleaning person wasn't in the theatre for 5 minutes. Once we went back inside there was still popcorn in the seats, trash and sticky substances on the high touch surfaces. Probably the most disgusting thing was the fingernail clippings on the arm of the chair where our seats were located. I immediately returned to the lobby to ask that the manager come WITH me to view the "cleaning" that supposedly took place. Who has to ask 3 times for a theatre that I've paid to use to simply be clean? How filthy!? Expeditiously requested a refund and the general manager's contact information. Imagine that they only provide an email address because he doesn't permit them to give his phone number. . This theatre definitely won't be getting any more of my business but will be hearing from me!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Satisfied

March 06, 2018

A nice environment with courteous staff.

  • General Experience User rating: 5
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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