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Waxahachie 12 reviews

User rating: 3.91 Rate Theater

108 Broadhead Road, Waxahachie, TX 75165

469-517-0390 | View Map


3.91 / 5

User rating: 3.91

 



  • General Experience User rating: 4
  • Concession User rating: 4.16666666666667
  • Cleanliness User rating: 4.14285714285714
  • Theatre Presentation User rating: 3.5
  • Customer Service User rating: 3.75

 

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Theater Reviews

Showing 1 to 6 of 6

If I could give zero stars I would!

January 30, 2021

I spent well over $300 while we were here. Not including what the rest of our party spent. We were a party of 6, waited an hour for a lane, which was fine, we understand how this works. We were told when we came in that the wait depended on HOW LONG PEOPLE DECIDED THEY WANTED TO BOWL FOR. Cool, not a big deal. We ordered 2 beer towers (at separate times), both times we ordered, the server filled half of it up with foam. It overflowed all over the table BOTH TIMES, losing more than a quarter of the tower that was already $35 a piece. He told us, “oh well” both times. Didn’t offer to fix it. Zero customer service! We had about 30 mins left in the hour and a half we were charged for initially, and decided we wanted to add some time. We were told that they couldn’t add anymore time on our play time, that they had a party of 12 waiting. There were 4 lanes open at this point with 2 of those lanes being side by side. We asked if 90 mins was their max time, knowing it wasn’t because 2 lanes down from us the party had been there throughout our entire wait plus play time. He told us no, that we could have added extra time when we paid. So why wasn’t this disclosed to us from the very beginning? I would have paid for extra time from the beginning. I was never informed of this “rule”, nor was I even asked how long I wanted. My card was swiped for 90 mins. He continued to talk in circles and told me it was a new rule. Apparently whoever was waiting was friends of his. They lost my business completely! Games are way over priced and their Customer service was garbage! I went right back to Hilltop lanes and we continued to play for half the price. Great Customer service, half the price of alcohol, with people who understand good customer service and how to treat their patrons!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

too many commercials

March 10, 2019

Went to see captain marvel, awesome movie!!! BUT I'm order to get to the awesome movie part had to sit through countless tv commercial advertisements (6 of progressive insurance alone) Some small movie trailers (enough to make you think you watched them all and movie was about to start) THEN at show time "then" you had to sit thru the actual pre-movie trailers... seemed like 1 1/2 hours worth start to finish. Idk what happened to going to the movies to see movies and not television. I think I will wait till movies come out on DVD just to avoid commercials or wait for netflix

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Best cinema in the area. Nice CHEAP little hot dogs!

August 13, 2018

Our favorite cinema, by far. Pleasant staff, reasonable ticket prices. [2018: $5/movie/adult on Tuesdays! (Plus 3D and/or SDX fee)] We always buy the annual 'souvenir' popcorn bucket & drink cups so the concessions are quite cheap for us. But the normal prices aren't terrible compared to most chains, and the $1 small hot dog is a deal! Other fast comfort food like nachos, pizza, etc, is also available, plus ice cream, various alcoholic drinks. A few amusement machines in the lobby area. Seats are good in standard theatres, really nice & comfy in SDX theater. Sound is good but sometimes LOUD, mostly during the promos & ads. Tell the staff - they'll check & adjust it if they can. If something goes wrong the managers usually give out vouchers for a free movie.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

hate the designated seating !!

September 13, 2017

POPcorn too high.

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 2

Sound too loud

January 05, 2017

Sound always too loud. Wife has to wear earplugs.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Designated seating sucks.

December 02, 2016

Enjoyed everything about theater except designated seating.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4
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