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User rating: 2.66 Rate Theater

47420 State Highway M26, Houghton, MI 49931

906-482-3470 | View Map


2.66 / 5

User rating: 2.66

Based on 10 votes and 7 reviews



  • General Experience User rating: 2.4
  • Concession User rating: 2.44444444444444
  • Cleanliness User rating: 3.11111111111111
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2.33333333333333

 

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Theater Reviews

Showing 1 to 7 of 7

February 23, 2024

The tall almost bald manager is a horrible manager and he lost many many many paying customers by his unprofessional behavior tonight!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Poor customer service

July 10, 2022

Bought an orange juice that tastes awful. Asked, very kindly as I am a former retail worker so I know it's not their fault, for a bottled water to replace it. They acted like I asked them to solve world hunger. They did at least give me the water but the female who I assume is manager tried to start an argument about it as I left which came across extremely unprofessional. I simply said have a goodnight and left. Would not have even thought anything of it had she had not created a scene over it. Like a "Karen" but in reverse. Would not go to this theater again, would rather travel the 2 hrs to Marquette.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

0/10

September 21, 2019

Would not go back

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible customer service

September 21, 2019

Sucks all of it

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Great place to relax

September 19, 2019

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Poor Management Interaction

July 31, 2019

I felt I was treated like a criminal. Filled my grand daughters kids 8 oz cup with Icee. Manager observed and instructed the counter person to charge me an additional $5.00. After the movie, I did notice the sign on the side of the Icee machine that read - Small 16 oz $4.00. Manager handled this very poorly in front of the young employees, and taught them poor customer relation skills.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

dhiner@up.net

August 21, 2018

Nice, friendly theater.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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