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Regal Westfork reviews

User rating: 3.05 Rate Theater

15977 W. Pines Blvd., Pembroke Pines, FL 33027

844-462-7342 | View Map


3.05 / 5

User rating: 3.05

 



  • General Experience User rating: 2.83333333333333
  • Concession User rating: 3
  • Cleanliness User rating: 3.4
  • Theatre Presentation User rating: 3.4
  • Customer Service User rating: 2.6

 

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Theater Reviews

Showing 1 to 5 of 5

Disgustingly dirty and poor concession

February 15, 2020

I was extremely disappointed to see one of my favorite theatre decline all around from concession food which was old and took forever, to our seats being dirty and full of chocolate. My daughter’s shirt was stained with chocolate from the seats. The floor was sticky at the concession and theatre and when I went to the bathroom at 10 pm it was full of toilet paper on the floor, every stall had urine in it, and no toilet paper in most of the stalls. What did the workers do all the time we were sitting watching the movie?? I was the first person to go in and it was disgusting. I spent over $75 dollars to come out to see my daughter’s shirt full of chocolate and smell the wonderful scent of urine. Let’s not forget the 10 day old chicken tenders and French fries that tasted like churros. I will never go back there.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Awful

September 24, 2019

I was very Disturbed on how unprofessional the concession was last Friday nite . My app says I can upgrade to a larger popcorn which says it in color . I asked for that which they did for me the week before. They said they do not do this any more regarding how many points you have . I said this is Bullshit it says it right here in Color UP GRADE TO A SIZE . Company is terrible to offer it on the app but will not give what there offering . Replace staff and management

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

April 02, 2017

I just love it😍

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Good theater-Bad customer service

April 02, 2017

My daughter left her cell in the theater and when we go back to check ( thank to the find phone app), the manager kept me waiting an hour and a half. After that they just gave me a yard to check if the phone was there. Terrible customer service

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Awesome Experience

October 17, 2016

Love love love everything about this movie theatre, the reclining chairs, cleanliness, food, customer service, keep it up, & keep up the good work......you guys are the best

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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