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User rating: 3.33 Rate Theater

TH201 Walden Galleria, Buffalo, NY 14225

844-462-7342 | View Map


3.33 / 5

User rating: 3.33

 



  • General Experience User rating: 3
  • Concession User rating: 3.66666666666667
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3.66666666666667
  • Customer Service User rating: 2.33333333333333

 

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Theater Reviews

Showing 1 to 3 of 3

Very Clean and Great People

March 03, 2018

Very nice seats and comfortable

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Discrimination against hearing impaired

February 10, 2024

I was attending the 3:30 showing of The Chosen on 02/09/2024. After standing for several minutes at the "reception counter" while a blonde haired person with a nose ring played on the computer ignoring me standing there, I requested the cup holder device for closed captioning for the movie I would be seeing. This person disappeared for several minutes in a back office area and brought out the device. It appeared to me and my companion that this representative of Regal Cinema was disgruntled by being disturbed from it's computer browsing. This person appeared to set up the device for the show I would be seeing and gave it to me without saying a word. When I went in to watch the movie, I found the device was NOT set for closed captioning for the movie I would be watching. It did not work at all and was essentially worthless for me. Given the attitude I encountered when requesting the device, I decided not stop watching the movie I paid for and not to go out to the reception stand to get this rectified. It appears that customers are a "bother" to the employees that request more than popcorn and drinks. This theater should ensure their employees are trained on the closed captioning devices and how to treat people who approach their "reception" counter. Perhaps Regal Cinema can address this.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Denied Entry

July 11, 2025

7/9/25 I was denied entry to materialists which is an R rated movie because I had my breastfeeding baby with me. Yet my auntie, my baby and I were the only ones who bought tickets for that showing. The manager was rude, and customer service was just the same. They said it’s their policy yet law trumps policy. A breastfeeding mom can take her baby with her anywhere she is otherwise allowed to be. But they don’t care about law or that they are discriminating against breastfeeding moms. They don’t care about their customers. They just like the money. This is not how you should run a business. I’ve never ever had an issue anywhere movie theater or not about taking my breastfed baby along with me. I can say this is a first and I’m not standing for it, neither should other moms who just want to relax and watch a movie at a theater and not be stuck at home.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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