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User rating: 4.07 Rate Theater

1993 Main Street, Sarasota, FL 34236

844-462-7342 | View Map


4.07 / 5

User rating: 4.07

Based on 10 votes and 3 reviews



  • General Experience User rating: 3.9
  • Concession User rating: 4.125
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4.44444444444444
  • Customer Service User rating: 3.88888888888889

 

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Theater Reviews

Showing 1 to 3 of 3

WORST CUSTOMER SERVICE

December 16, 2019

I'm writing this review for one reason - the ticket woman. The overall theater was clean and had the new reclining seats but the woman who sold us our tickets needs to be FIRED. ASAP. Her name is Frances and she provided the WORST customer service I've ever experienced in a movie theater. We got to the window and she greeted us with "what movie". How rude can you be? How about a hi or how can I assist you? She looked like she didnt want to be there and perhaps was taking her aggression out on us which was unfortunate considering it was my moms birthday today. My mom then asked her was there senior citizen pricing available and if so what was the age because different places have different standards of what "senior citizens" are. She refused to tell my mom and instead gave her attitude telling her "I cant tell you that, how old are you?" AGAIN disgusting customer service and Frances needs to be fired. She then proceeded to ring us up for the tickets, not telling us how much they were going to be mind you, and I asked if they had student pricing because while I'm visiting my parents here I now live in Orlando and they do student pricing. She responded with "we dont do that here the tickets are already cheap". Okay, well if they're so cheap how about telling us the price of them?? I stepped to the side and told my mom that first of all she was rude and second of all that I thought it was a little stingy they didnt have student discounts considering how many students there are in Sarasota. Mind you the tickets only ended up being $8 per person which is fairly reasonable even though student pricing in orlando is $5 at select theaters but the thing is we only found out the tickets were $8 a piece because in a nasty tone she stated "stingy? How is $8 dollars stingy? That's pretty cheap so" excuse me?? Why would you even say that to a customer WHO WAS NOT TALKING TO YOU??? I've never been so blown awa

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

New seats are uncomfortable on the lumbar, but better since at least they recline, mine was also dirty.

May 20, 2018

My seat was dirty, recline motor is noisy, uncomfortable on my back, recline position is better than the old seats though

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

Assigned seating is only one reason I’ll never go back.

April 03, 2018

The new seats are uncomfortable.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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