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User rating: 2.89 Rate Theater

2801 SW 27th Avenue, Ocala, FL 34474

844-462-7342 | View Map


2.89 / 5

User rating: 2.89

Based on 18 votes and 17 reviews



  • General Experience User rating: 2.61111111111111
  • Concession User rating: 2.66666666666667
  • Cleanliness User rating: 3.23076923076923
  • Theatre Presentation User rating: 3.33333333333333
  • Customer Service User rating: 2.61538461538462

 

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Theater Reviews

Showing 1 to 17 of 17

Nice Theater

November 21, 2023

I normally always go to this theater. I always enjoy going here. The food is always fresh at the concession stands and everyone is always friendly. It's a big theater, just a little outdated but very clean.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Longtime resident of Ocala

October 13, 2017

It is the only movie theater in our local area. My experience is that the theater is very busy and the employees try very hard to please customers. The concession is expensive and the cleanliness is only as good as its customers. If you have pigs come to see the movie then you got to expect pigs in the theater. I appreciate the theater following the ratings of the movies with both parents and children. Why do you think we have had such bad events nationwide? Let's not teach our young that shooting and beating people up is a good thing.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Consistently welcoming!

January 17, 2018

Sights and sounds within are appropriate. Volume higher in the front seats. I use napkins in my ears if i sit way far up front.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

I always choose this theater.

June 10, 2018

Always carries great movies, great customer service, Plan ahead if you are going at peak times; same as you would if you are going out to dinner.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

This rating is for Regal Movie Theater Ocala FL but first this on Regal Movie theater in Inverness FL has the nastiest seats, the best manager in Brie and her staff so now only go to Regal Ocala FL.

December 07, 2023

REGAL MOVIE THEATRE OCALA FL: Staff especially Dawn and Ocala Police Department presence are wonderful; sound level - excellent; picture quality - excellent; food no longer get concessions (got sick on food there); ticket purchases - excellent kiosk self service; clean & comfortable seats; viewing choice 2D only preferred; Temperature - I’m always cold so always take a shawl, lost a shawl at the theater it was never found or turned over to me. I made several calls to the theater to no avail.

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

New rules

January 28, 2019

New rules: you have to pick your seat before you go into the movies. Most people find it very difficult since you have to look for your seat number after you get to the row. Individuals have real diff

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Pre-ticket sales

May 14, 2019

I think it’s absolutely ridiculous that you need to pick your seats before you go into theater. It’s time consuming due to the fact there is a big line to get tickets.Some people hate change.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Ticket Fiasco--Goofy Ticket Process

February 26, 2020

What a cluster---the process to buy your tickets and select your seats involves going to the snack bar. thus delaying any snack-only guests. I had a printed on-line ticket and had to go to the snack bar, as the outside ticket windows were not open, to get my ticket scanned...oh, yeah and order a snack. Huge delays for everyone!#?* Get this process fixed and take more management actions to quickly dispatch the staff to any long lines. I was not late for my movie as there were 23-minutes of movie previews...ugh.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Longest wait to get a ticket

July 12, 2024

I just wanted to buy a ticket. Had to go to concession stand and stand in line while people bought concession stand products. Only wanted to buy a ticket and waited 20 minutes and did not purchase anything from the concession stand. I wish they had people outside selling tickets.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Nasty managers

March 12, 2020

I have the annual pass and went to see a movie during the day. I purchased and upgraded my icee to a large with my points. The large icee includes refills and when I went for my refill the manager refused to give me the refill. I called Corp office and they did not care. I asked about putting in a complaint and was told someone from the theater will contact me but they did not. It is s shame that managers can get away with being so unprofessional towards customers.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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