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User rating: 2.70 Rate Theater

700 Grand Central Mall, Vienna, WV 26105

844-462-7342 | View Map


2.70 / 5

User rating: 2.70

 



  • General Experience User rating: 2.5
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

 

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Theater Reviews

Showing 1 to 1 of 1

Worst customer service I have ever received!

May 15, 2023

I am visiting my grandchildren from Ohio. We used the kiosk to get our tickets. I watched my daughter pick the correct time. After spending $50 on concessions we were told we picked the wrong time (we did not) and we’re not allowed to enter. The manager stated that this happens sometimes 😳. He was very unfriendly and cooperative and I am standing with 3 disappointed children and tons of popcorn. No apologies and no understanding or kindness of any type. Please train your managers better. This was a terrible experience for us.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1
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