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User rating: 3.00 Rate Theater

1402 SE Everett Mall Way, Everett, WA 98208

844-462-7342 | View Map


3.00 / 5

User rating: 3.00

 



  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

 

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Theater Reviews

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Inaccessible to the hearing impaired

December 10, 2025

I've gone here many times, and nearly every time I've had issues with the closed captioning devices. In the past, the cupholder captioning devices have not been charged. So I've gotten in the habit of calling ahead to make sure they're charged. Today however, I learned their devices don't have enough battery to last more than an hour. So I got partway through my movie, only to have to leave because I can't understand it without captions. How disappointing and frustrating to do everything right, and still be left with an inaccessible experience. In talking with one of the wonderful managers, Evan, he informed me this is a known issue with the cupholder devices at their location. They've tried to advocate for replacement devices, only to be told the glasses captioning devices are an acceptable substitute. Anyone with an understanding of accessibility can see how people with multiple degrees of impairment may not be able to use the glasses captioning if they already wear glasses. As much as I'd like to return to my local regal, they've made it inaccessible to me. It's quite unfortunate that corporate has made the decision to ignore their customers with disabilities. The people there are lovely, and it's disappointing that their leadership doesn't support them.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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