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User rating: 4.73 Rate Theater

One Crossgates Mall Road, Albany, NY 12203

844-462-7342 | View Map


4.73 / 5

User rating: 4.73

 



  • General Experience User rating: 3.66666666666667
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

 

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Theater Reviews

Showing 1 to 2 of 2

Good Theatre Overall

April 15, 2016

Excellent Theatre Love the location, love the movie choices and the food offered. Not one bad thing to say about this movie theatre.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Extremely disappointed in Regal Crossgates

January 27, 2017

I was extremely disappointed with Regal Cinema their website published the movie Moonlight was being shown at 6:15 p.m. When we arrived to purchase tickets we were told there is no 6:15 showing only 4:00 p.m. What the heck. We were told by the customer service representative the website was not accurate and there wasn't anything they could do about it. Also, the Albany Times Union was also incorrect. Traveled all the way to be told their website was inaccurate and there wasn't anything they could do about it. Really poor customer service. Never again.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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