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User rating: 3.31 Rate Theater

13881 Wellington Trace, Wellington, FL 33414

561-792-4448 | View Map


3.31 / 5

User rating: 3.31

 



  • General Experience User rating: 3.33333333333333
  • Concession User rating: 3.6
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3.4
  • Customer Service User rating: 3.2

 

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Theater Reviews

Showing 1 to 5 of 5

Nice Place

January 01, 2020

We had a great time at this cinema. Very nice plush reclining chairs, popcorn was good and the place was nice and clean. The prices are great compared to others in the area.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Worst Movie Experience Ever

December 22, 2019

After going to several movies at year here since 2005, I will never return. The cheap prices are not worth the hassle and poor experience. Here is the story of my last time. Please don't let it happen to you. On the evening of December 21st purchased tickets through Fandango to see the new Star Wars movie with my three sons at Movies At Wellington. Since moving to South Florida in 2005 I have enjoyed seeing movies at this theater, overlooking the less than stellar facilities and recent construction. My sons and I have seen both Star Wars and several Marvels movies on opening night at Wellington. But due to their final exams and athletic obligations we were not able to get to the theater until Sunday. Needless to say we were very excited and due to non reserved seating we arrived at the theater at 1:45 for the 2:15 movie. By 2pm I was concerned no one else was entering the theater and there were no pre-movie videos running. Prior to 2:15 I asked twice If I was in the right theater and was assured that my tickets were correct (2:15pm movie in Theater 2). I further asked staff at 2:15 and then again at 2:25 why the movie was not starting and was told it would. At 2:25 I was finally told by the manager (Leah) the movie was playing in theatre 5 and I would need to switch theaters. There was no apology for my inconvenience and no offer to right the facilities mistake. Leah was more concerned about getting her employees breaks than customer service and only became willing to refund my tickets after I asked about a refund. Due to the desire to see our movie I attempted to have my kids move theaters before I dealt with refund, only to discover the movie had already begun. To make matters worse I was refunded $24 of my $24.80 purchase and told I would have to deal with Fandango to get a full refund. I found Leah to be out of her element and ill prepared to manage situation. She was unwilling to contact her general manager and only provided an email address.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Will never come back

October 12, 2019

Chips are unedible there so stale ...they all of the sudden don't refill the kids popcorn when they've been doing it since we've been coming here.. the service is terrible still hotdog buns was so hard couldn't eat it!! Will pay extra to go to different theater!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Cheapest movie theater in the area!

March 21, 2019

Great place if you want to watch a quick flick and don't bust the bank, cheap tickets, cheap foods especially for a theater, I'm coming back here only.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

March 21, 2019

idk it was a good theater tho

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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