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User rating: 2.60 Rate Theater

7825 Big Sky Drive, Madison, WI 53719

608-833-3981 | View Map


2.60 / 5

User rating: 2.60

 



  • General Experience User rating: 3
  • Concession User rating: 2.5
  • Cleanliness User rating: 2.5
  • Theatre Presentation User rating: 2.5
  • Customer Service User rating: 2.5

 

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Theater Reviews

Showing 1 to 1 of 1

Beyond Unprofessional

June 10, 2025

My friends had visited the Point Cinema a couple days ago, at the concession stand, one of the workers was very rude to them. When they explained the situation to the manager, she refused to discipline her subordinate and demanded an apology from them. After they tried to drop it and go to see their movie, she demanded they leave, bragged about how she controls everything and can pause, rewind and even stop movies at a moment's notice and then threatened to call the police and file a false police report and even refused to give them a refund, both of which are illegal. According to other reviews, this is not the first time this has happened and this is a pattern of behavior when it comes to abuse of power. I am calling on Marcus Theaters to remove this manager and to retrain their employees, because this is beyond unprofessional.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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