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User rating: 2.28 Rate Theater

770 Springdale Road, Waukesha, WI 53186

262-798-4099 | View Map


2.28 / 5

User rating: 2.28

 



  • General Experience User rating: 2.71428571428571
  • Concession User rating: 1.5
  • Cleanliness User rating: 2.66666666666667
  • Theatre Presentation User rating: 2.83333333333333
  • Customer Service User rating: 1.66666666666667

 

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Theater Reviews

Showing 1 to 4 of 4

Mis the Mánager, a disgrace to Marcus Theater!

October 11, 2025

Mia the manager accused us of reusing E-tickets purchased through AAA. On the tickets it clearly said "this is a ticket" and she kept saying it was a pass. It also gave the date, the time and the seats. And she kept saying we had used these already which didn't make sense with a full house, these seats were not taken by anyone else - they were open because we had them reserved. It was disgraceful service and she is not qualified to be a manager. My kids were there and were submitted to this false accusation but ultimately she let us have the ticket, while saying these were used already. And was condescending by telling us we can't use these tix again a and to delete the email. A head scratcher but still an embarrassment! Mia needs skills or meds - not sure which one! Extremely unpleasant and confusing¡

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Very Disappointed

March 09, 2024

Lobby was not very clean. 2 of 4 soda machines not working. For $60, 2 tickets and concessions, I was expecting a better experience. We will not be coming back...and will not recommend this theater to our friends.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Worst web site for ordering and info

June 27, 2023

Your we site is a total waste of time. Kept repeating and would not let me order or add tickets.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Really?

April 23, 2019

We found the staff not very helpful even though it wasn't very busy. The concession prices were ridiculously expensive especially for seniors! The theater was comfortable and clean.

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1
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