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User rating: 3.73 Rate Theater

111 S. Randall Rd., Elgin, IL 60123

847-622-3023 | View Map


3.73 / 5

User rating: 3.73

 



  • General Experience User rating: 3.4
  • Concession User rating: 4
  • Cleanliness User rating: 4.25
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

 

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Theater Reviews

Showing 1 to 2 of 2

Terrible customer service

August 09, 2025

I am 81 years old and my wife is 71. Tried to buy a drink for my wife and myself. The counter staff person asked for my ID which I provided and she poured my wife’s drink. Then she asked for my wife’s ID which she didn’t have with her. Then she said to me you can’t have your drink. You have to go to the theater and come back before I can pour yours. I went to the theater and came back. She then said I can’t have my drink unless I have a different iD. ABSOLUTELY RIDICULOUS! Will not be goin to Marcus Elgin again!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Bad customer service

November 11, 2022

When I was buying tickets "Ronnie" was very rude to me and my girlfriend. Portrayed that she very much hated her job. We had to wait for her to finish being on her phone to be served. We paid $25 for our $24 tickets, and she just walked away without giving us change. The only thing that made up for their customer service was Alex at concessions

  • General Experience User rating: 2
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1
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