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User rating: 3.37 Rate Theater

14470 Bear Valley Rd, Victorville, CA 92392

760-243-2037 | View Map


3.37 / 5

User rating: 3.37

 



  • General Experience User rating: 3.33333333333333
  • Concession User rating: 3
  • Cleanliness User rating: 3.5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

 

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Theater Reviews

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Worst movie theater experience I have had!!!

November 10, 2019

This is the worst experience I have had going to see a movie with my boys. We watch so many movies and it was the first time we went to victor valley theater in a few years. First the line was long to get a ticket, but I was lucky that I purchased my tickets online. We went in and the line for the concession stand was so long, but we still had about 20 minutes till the movie started so I thought we would be okay. Oh, was I wrong! The line was barely moving and by the time I got to the counter, our movie already started. The girl who helped us, EPARRA, seemed like she was new but did the order. When we were done, we walked away and noticed that we were missing two ICEE drinks. We went back and the girl that helped us was already helping another customer, so the other girl was free( but waiting for her customer to come), so I told her that we were ,issuing two drinks. She quickly said, oh she will help you and just ignored us and helped her customer walking up. I was upset with that because she could have helped her co-worker by helping us since we already paid for our stuff and we were already late to our movie. When I asked what her name was, she gave the other girls name and I said I want your name. She said Esmeralda, she had two buns on the top of her head. She was quick to ignore a customer that already paid and made us wait even longer, insteAd of helping us and her co-worker. That didn’t show good team work. Then when I get into the seating area, someone was sitting in our seat. Do they not have assigned seating for those that buy at the counter? I really had a horrible experience here, especially since I missed part of my movie. If you don’t mind standing in line for more than half an hour for your popcorn then you will be okay. I have been to all the other movie theaters in the high desert and have never had to wait that long. Won’t be back to this one!,,,

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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