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User rating: 3.00 Rate Theater

3310 Town Center St, Sherman, TX 75091

903-868-4337 | View Map


3.00 / 5

User rating: 3.00

 



  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

 

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Theater Reviews

Showing 1 to 1 of 1

No customer satisfaction at the counter - just kids

August 31, 2025

I am very upset this Cinemark tainted my (and my!) wife's experience today while attending the 50th anniversary showing of Jaws at at 12:30 today, 8/21/25. When we arrived, I asked for "the largest popcorn and Sprite with light ice". I was give a bag of popcorn and a huge Sprite with light ice. Halfway through the film, we ran out of popcorn. I went to the concession to get a free refill, which I knew was offered if you ordered the largest popcorn. I put the empty bag on the counter and the young lady said, "I'm sorry, but we don't give free refills for that size." I asked why and she said it was a large and refills are only given when you order the X-large. I said..."When I came in, I specifically ordered the largest popcorn and Sprite with light ice." She just said, "Maybe the person thought you just wanted a large." Then there was about 10 seconds of silence, while I was waiting for the positive customer experience and "I"m sorry, here is some more popcorn anyway.". Nope it didn't happen. I had to walk away with no additional popcorn. Cinemark Sherman...educate your HS grads as to what the english term superlative means. It means the highest degree, the largEST. There is large, then largER, then largEST. Jaws is my wife's favorite movie of all time and this was to be a special occasion. I even purchased a first edition book online and a Cinemark Jaws 50th anniversary t-shirt for the occasion. You ruined it because you hired counter HS kids who don't understand english and teach them customer service. After I told them what happened, customer satisfaction should have kicked in to put that 50 cents of popcorn in my bag, along with an apology for their misunderstanding for what I ordered in the first place. Didn't happen.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1
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