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User rating: 3.53 Rate Theater

12010 Bermuda Crossroad Lane, Chester, VA 23831

(757) 523-7469 | View Map


3.53 / 5

User rating: 3.53

Based on 11 votes and 10 reviews



  • General Experience User rating: 3.54545454545455
  • Concession User rating: 3.18181818181818
  • Cleanliness User rating: 3.54545454545455
  • Theatre Presentation User rating: 3.90909090909091
  • Customer Service User rating: 3.45454545454545

 

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Theater Reviews

Showing 1 to 10 of 10

Never order in theater again

June 19, 2024

I ordered popcorn at the beginning of the movie never received it and when I said something to the service he had a nerve to ask me if I wanted to take it off my bill. The movie over why do I want popcorn now. The serve said push the red button for them to come back, I hit it for an hour no one ever came. I will just got up front to order never will I order in the theater again.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Poor Theatre Experience!

December 31, 2023

We purchased three tickets to the 3:15pm showing of “Aquaman”. Two of the three seats purchased were broken. We were moved to three other seats, but the area had not been cleaned and had an old catch-up and mayo smell. The attendant wiped the tray down but the smell was still there (by the way, we also had to have our trays cleaned when we went to see “A Color Purple” last Friday - 29 Dec). When we returned home, I noticed what appeared to be catch-up stains on my tan pants! The services team appeared to be overwhelmed because it took a long time to bring us the large and small popcorn and three sodas we ordered. Then, we had to wait 10 minutes after the movie ended before the young man finally returned with our debit card and receipts. Very disappointing experience.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Best dinner and a movie

August 03, 2023

The theater seats are extremely comfy. The wait staff was prompt on getting our orders and getting it out to us. I love the art deco style images from various movies on the walls of the theater. Very aesthetically pleasing.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

BEST MOVIE THEATER EVER!!

May 17, 2023

My family and I adore this place! Great prices. Wide and super comfortable recliners. Huge screens. The food is impressive, we tried drinks, desserts, salads, pizzas, popcorn all very fresh and tasty. It is beautiful and modern. The staff is super nice and polite. Very clean too. Not sure why other people had a bad experience. You can always talk to the manager and they will take care of you. Everyone should go at least once! Take movie watching experience to a whole new level.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Worst popcorn

April 23, 2023

My 6 year old and I both have been recovering from what I believe is food poisoning, since visiting the theater yesterday. We only had popcorn and a soda. The first bucket of popcorn was cold and so chewy that I asked for a fresh bucket. It was cold and had cold bucket on it. So gross. The second bucket wasn't much better. You never see/smell/hear popcorn being made. I think they have it sent into the theater. We've had awful popcorn here before and it's never warm when you get it.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

So Glad this is in Chester!

February 18, 2023

My husband and I have been so pleased with this theater. They have very current movies. We always order the veggie pizza and have never been disappointed. The young people who work here have always been very courteous and efficient. It gives me real hope for this generation. My husband uses a rolling walker, so the handicapped seating without steps is a real boon. He likes the theater because he says it makes a cheat date night. I did take away some stars on cleanliness because the bathroom ia frequently out of soap.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Always fun

February 05, 2023

Always have an Exceptional experience, w granddaughter…

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Lower your expectations

November 25, 2022

You must lower your expectations to the level of a 12year old - 19year old. The bathrooms were ridiculously dirty with plenty of staff (very young) walking around talking, playing on their phones, and just having a good time that were made aware of the problem still with nothing done. The food takes way too long to get to your seat even when you arrive early as suggested. Late evening movies are filled with pre-teens and teens talking during the movie with no adult supervision with them (or no real adult staff members to correct the issue). I would not recommend this theatre unless you just want a place to drop your teens off to see a movie and come pick them up later.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worth the drive

March 16, 2022

The other three people with me thought I was nuts to drive a half hour to go here since we have closer options but the food and drinks were very good, inexpensive for a movie theater (about normal for outside prices) the movie was less expensive than where we are to the North of them, and given The Batman was so long, it was nice to see on a 75 ft screen in a recliner

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Bad experience

February 02, 2022

I never write a review and this place has just been a headache. But now being pregnant I would like my food to made right at least the second time. Being raised in Chester I was so excited when this cinema came out. I have been there almost every week and get the same thing which is cheese or veggie pizza. But since the shortage, out of the many times we went three times they did not have pizza which is not a problem because I understand. But each time I order Philly steak sandwich, they get it wrong not just once twice but three times. We went in today and asked for the sandwich since pizza was not available. Again how hard is it to put the meat on the side and everything else inside the sandwich!???? Like okay got it wrong the first time and second but seriously the third time as well. This was my last time going there, when we asked for the refund on the ticket, the manger said that we couldn’t since we already sat through half of the movie… how in the world are we going to leave the movie when I think my food will be right the second and third time…. But it’s okay they can keep $8.50 and make themselves rich but it is a ridiculous that vegetarian people do not have options. The waiter was nice guy but this cafe sure do not care of their customers or their needs.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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