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User rating: 2.75 Rate Theater

1301 North Boulevard at West Leigh St., Richmond, VA 23230

804 354-6099 | View Map


2.75 / 5

User rating: 2.75

Based on 12 votes and 10 reviews



  • General Experience User rating: 3.16666666666667
  • Concession User rating: 2.63636363636364
  • Cleanliness User rating: 2.54545454545455
  • Theatre Presentation User rating: 2.7
  • Customer Service User rating: 2.7

 

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Theater Reviews

Showing 1 to 10 of 10

Makes movie experience unenjoyable

June 17, 2023

The movie was good! Customer service awful. Purchasing tickets was easy enough..my cashier was not friendly. Concession was slow spilled frozen coke allover my daughters popcorn and tried to give it to us that way. The cashier there was not friendly at all. I asked her before she finished ringing me up could I use my Criterion club membership to get points. She said yes. I asked her again because apparently she forgot and she told me it was too late. I spent $50 at the concession. My hands are full my family and I are trying to make it into the theater after waiting forever for my concession order just to be told they need to see my tickets for the second time. 😡😡 So now I have to put down all the snacks and drinks to dig in my purse to find tickets that I already showed to the guy at the front. Hence forth I will just go to the Byrd. Much friendlier staff and easier experience.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Rats

February 19, 2019

I usually go to this theatre if we decide to attend a movie at the last minute. Well we went last friday and in the middle of the movie where we were sitting was a huge rat crawling down the wall. I was so terrified the theatre was clearly trashed and hadn't been cleaned in between movies I was totally disgusted and will never go there again ever!!!!!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Theatre filthy

December 10, 2018

Theatre was dirty and obvious it was not cleaned between movie times. Saw mouse running down section of theatre. Employee working concession was rude and she did not provide good consumer service. Do not plan to return to movie theatre.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Understaffed and filthy!

March 22, 2018

Is there no manager here? The theaters and bathrooms are filthy. Overflowing garbage, trash all over the floor. Staff are friendly. Excellent location and lots of screens, and a potentially lovely space. But why let it get trashed like this?

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Theatre is dirty!

January 14, 2018

No apparent effort to clean between shows. Trash, sticky floor.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

A Richmond Landmark

December 15, 2017

Great theater. Very clean and modern.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

April 26, 2017

This is the go to theatre for city residents, and considering its nearly the only theatre in the city it's pretty Good. Just never go on Friday that's the only time you'll have horrible waiting periods. It's a typical theatre and I've always enjoyed my time there, if you want something unique, check out the Byrd theatre on Cary. ;)

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

hometown favorite

April 22, 2017

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Poor Service

April 05, 2017

Horrible and slow service at the concessions. Theaters and bathrooms had trash all over. Trash cans was so full you could not even put trash in them. Someone had thrown up right out the door into the theater and the staff just threw paper towels over it. They definitely need new management. Won't be coming back.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Understaffed concessions

March 13, 2017

Terribly understaffed concessions during their prime time... Waited 30 minutes for overpriced popcorn.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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