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AmStar Oxford reviews

User rating: 2.86 Rate Theater

700 Quintard Dr, Oxford, AL 36203

256-835-8869 | View Map


2.86 / 5

User rating: 2.86

Based on 10 votes and 8 reviews



  • General Experience User rating: 2.5
  • Concession User rating: 3.28571428571429
  • Cleanliness User rating: 3.28571428571429
  • Theatre Presentation User rating: 2.71428571428571
  • Customer Service User rating: 2.5

 

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Theater Reviews

Showing 1 to 8 of 8

Horrible customer service

June 20, 2022

No AC, manager was extremely rude! Would not give a refund or make it right in any way after I had to leave near the beginning of the movie bc it was soooooooo hot in the theater bc they dont have AC. It's nasty! Nachos had cold cheese but the popcorn was good. And the rest of the staff seemed nice enough but the General manager was extremely rude.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

No Air Conditioner

June 19, 2022

No AC!!! Manger was very rude!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Manger was rude!!

June 19, 2022

No AC in theaters. Extremely hot and miserable!! Asked manager about AC. She said she was busy and didnt have time to deal with it and that no one else had complained. Had to see a different movie than the one we wanted to see bc when we got to the box office we were told that the manager decided not to show the movie Bad Guys bc they needed more room for the movie Top Gun. Manager never changed the times online. (I checked right before going into the theater) Manager was extremely rude to myself and my kids!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Racist

December 06, 2019

It’s an okay facility, but they seem to have a problem with playing predominately African American films. No play of “The Klansman” or “Queen and Slim”.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Oxford

January 26, 2019

My Grandson and his girlfriend went to the movies last night. Very disappointed with security. There was 2 couples having sex in the movies. Very graphic and disturbing. Needless to say they won't be going to the movies by themselves there again.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Love popcorn

June 03, 2018

Excellent ,a lil cool,not complaining

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

bad customer service

February 05, 2018

Very disappointed in Amstar Cinemas in Oxford, AL. I received a pair of movie tickets for Christmas. Not realizing it, but the tickets expired shortly after Christmas, 12/31/2017. I talked to the lady who gave me the tickets, she received them from her workplace Regional Medical Center, and was told they would be accepted, even if expired. I called yesterday to inquire if they would still be valid was told yes. I go today with a friend and was highly embarrassed when told they would not accept them....I was very embarrassed. Had I not called first and been told they would be accepted, I wouldn’t be so upset. The lady didn’t even apologize when telling me she couldn’t take them. I am 54 years old, have worked in customer service for almost 40 years, and have never been treated as I was today.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Yes best popcorn in town

January 19, 2018

Good

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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