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User rating: 1.33 Rate Theater

8141 Honeygo Blvd., Baltimore, MD 21236

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1.33 / 5

User rating: 1.33

Based on 13 votes and 12 reviews



  • General Experience User rating: 1.53846153846154
  • Concession User rating: 1.08333333333333
  • Cleanliness User rating: 1.27272727272727
  • Theatre Presentation User rating: 1.66666666666667
  • Customer Service User rating: 1.08333333333333

 

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Theater Reviews

Showing 1 to 12 of 12

Chairs are comfy

September 07, 2021

Although the chairs are comfy. Shame on management; they simply do not care. Only two of the drink machines were operational, there was no customer service to help customers at the snack counter that I had to figure out how to use my AMC stubs rewards, speaking of which they only offer credit to the original payment or an AMC gift card if a customer decides to return a stub in my case I had a choice of seeing black widow at 2:30 or at 6:00 pm . ... the movie started, and I was still in line... In such a dirty facility, customer service is atrocious. Awful service from the beginning, badly kept and sluggish machine kiosks that double the effort for the client while allowing the lazy employees to stand around in the filth not cleaning the premises, terrible theater. Never return.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

wont be going there anymore!

October 06, 2019

Filthy and lazy staff

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Rapid Decline

June 23, 2018

The last 3 or 4 times I have gone here, I have noticed a severe decline in cleanliness, customer service, and management. During big movies, at peak times, there are often only one or two people working concessions, with lines out the door. There is trash all over the lobby and hallways leading to the theaters, with employees observed standing around holding brooms and dustpans. The place has become quite disgusting, and poorly managed.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Sad No Service No Employees - Horrible AMC White Marsh Rock Bottom

May 01, 2023

This used to be a great theater. AMC has stripped this theater to the bare minimum in everything. They laid off 3/4 of staff. You order concessions on a machine, then stand in an extremely long line while two tortured employees run their behinds off to accommodate and serve a lot of frustrated customers. There just is little staff. To add to that, the ticket prices are very steep. Why pay so much for a badly understaffed theater? It's just very bad. I feel bad for their few employees. I'll bet it's a very high turn-over rate there.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

This theater is a terrible experience post-pandemic

July 19, 2023

AMC White Marsh was freshly remodeled a few years before the pandemic, but is now in complete disarray as of 2023.. The reclining seats are fake leather and starting to crack everywhere and lose cushioning. The seats are now often broken in most theaters where they don't recline and guest services isn't very helpful to fix them. The screens on the non-Dolby theaters are outdated and the image is noticeably dull. I thought a few times while watching the new Indiana Jones that it would look better on my 4k display at home than on their screen. The sound was disappointing too in the non-Dolby theaters. The IMAX theater still has the old "pre-renovation" seats that don't recline and have no leg room at all. The concessions lines are absolutely ridiculous with 2 people running concessions for 30-40 orders per screening. Expect a 10+ min wait for a bottle of water even during busy times. The bathrooms are disgusting and the theaters are no longer kept clean. There is a major staffing shortage after the pandemic where they laid off most of the staff. The new employees don't have the training and don't seem to care about customer service.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Boycotted unite

January 29, 2024

I went to see Origins last Saturday. Not only did AMC Whitemarsh put it in the smallest and only theater with no heat, there was an imperfection right in the middle of the screen. That excellent movie deserved better. The refund that they offered would only hurt Origins box office showing so we stuck it out. AMC just lost me as a customer.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Awful Place, Avoid It!

December 31, 2019

Terrible service from the start, poorly maintained and slow machine kiosks double the work for the customer and allow the lazy staff to stand around in the filth not cleaning the place, terrible theater.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Ghetto

January 18, 2020

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible horrible

January 20, 2020

The seats are comfortable but the theater is filthy.. shame on the management.. they just don’t care.. I will never go back ..

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Nasty and ridiculous

January 20, 2020

The soda machines had no soda , no butter for the popcorn.. the movie started and I was still in line .. customer service is really bad in that filthy place.. never go back..

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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