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AMC La Jolla 12 reviews

User rating: 4.20 Rate Theater

8657 Villa La Jolla Dr., La Jolla, CA 92037

(858) 458-1098 | View Map


4.20 / 5

User rating: 4.20

 



  • General Experience User rating: 3
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

 

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Theater Reviews

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We are so disappointed.

August 19, 2019

As an A list members, we are driving 40 min to this theater (the closest one to our house) 2 times a week for a long time. Last week we arrived as usual to watch the premiere of "Good Boys". Just when the movie starts, Katie that works there came in, interrupted us and ask to see our tickets. for a long couple of minutes and after seeing that we do have tickets she asked us to step outside and the whole thing became a scene. She was very rude, we walked outside humiliated and embarrassed in the middle of the movie and for what? Apparently one of our tickets was for another row behind us. I guess a system error. After the movie was ruined for us and we step outside, Katie and her manager (another Katie) didn't even apologize to us, they were full of attitude and blaming us for not picking the right seat. We walked away to our car shacking from this embarrassing experience that we couldn't believe had just happened. We will defiantly not going to renew our membership. I wish it would end differently.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1
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