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User rating: 1.90 Rate Theater

11801 So. Sam Houston Pkwy E, Houston, TX 77089

(281) 464-8801 | View Map


1.90 / 5

User rating: 1.90

 



  • General Experience User rating: 2.57142857142857
  • Concession User rating: 1.8
  • Cleanliness User rating: 1.83333333333333
  • Theatre Presentation User rating: 1.8
  • Customer Service User rating: 1.5

 

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Theater Reviews

Showing 1 to 5 of 5

Always empty…

February 23, 2023

Go to lots of movies, never ever to this one again. I’d rather watch a movie on Netflix. Too bad… it’s in my neighborhood… hate to run it down…

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Filthy

August 17, 2022

carpets smell and everywhere is filthy....

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 2

Filthy, nothing works, horrible service.

May 06, 2019

Filthy and nothing works. On two separate occasions there was trash everywhere, gum on the seats, soda machines didn't work, icee machines didn't work, food was burnt, no TP in the restrooms, and they started a movie 20 minutes late. Customer service desk in the theater and the web chat were both completely unhelpful.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

This theater is the newest hang out for teens.

September 04, 2018

Too many unsupervised kids and young teens hang out at the front of the theater all the time. I’ve heard of several break ins over there. I’m Hispanic, but they let groups of ghetto teens and college students hang out around the front and corners of the building. I always saw sketchy people over there. They need to enforce loitering and get a remodel, or new paint job.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Popcorn is too expensive, sometimes it seems like its a day old.

April 07, 2018

Customer service is not good. I have a Stub's membership and i sometimes have to wait to get service cause they counter servers are not paying attention. I also noticed that i have not been received any points on my Stubs account.

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1
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