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User rating: 2.28 Rate Theater

4883 Montgomery Highway, Dothan, AL 36303

334-836-0814 | View Map


2.28 / 5

User rating: 2.28

 



  • General Experience User rating: 2.2
  • Concession User rating: 2
  • Cleanliness User rating: 2.6
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1.6

 

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Theater Reviews

Showing 1 to 4 of 4

Worst popcorn and customer service

March 23, 2026

I took my son and total group of 4 to the movies for his birthday. The movie was great. The expensive refreshments were not. All of us couldn't eat the popcorn because it was way too salty. The drinks were watered down tasteless. There was a lot of noise coming from the back and someone complained. Instead of letting them know, the short brown headed girl with glasses came over too us about the complaints. We told her it wasn't us but she kept on and on interrupting our enjoyment of the movie. I told her about the salty popcorn and she brushed it off well I can get you some more popcorn but we've had complaints blah blah blah, like I want more of the uneatable popcorn. Then the folks that complained about the noise moved right in front of us (lol) because it was never solved (she went to the wrong folks). We will never choose that theater again. EVER.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Waited 40 minutes in line

November 10, 2024

We arrived 20 minutes early and waited in line 40 minutes. The movie had been playing 10 minutes by the time we were seated. There were two lines, one for their premier customers and one line for the rest of us. The lines were long and slow. There were only 3 employees working concessions. Everyone had to get their tickets at the concession counter even if you were there only for movie tickets. Also, there were no carbonated beverages, only lemonade and tea. I paid $72.00 for sorry service. I will not be going back to this theater. If you decide to go to this theater, arrive at least 45 minutes early to allow for their lack of organization.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Awful

July 22, 2022

Terrible service and awful experience

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Premier Customers/General Customers

January 30, 2018

Unless you are a Premier Customer, you wait in line forever just to purchase your ticket. All ticket counters took Premier over general which resulted in a long wait and a long line. Demeaning to those that don't want to pay an extra $15.00. Should be first come, first served

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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