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AMC Avenue 16 reviews

User rating: 2.75 Rate Theater

2241 Town Centre Ave., Melbourne, FL 32940

321-775-1210 | View Map


2.75 / 5

User rating: 2.75

Based on 12 votes and 12 reviews



  • General Experience User rating: 2.41666666666667
  • Concession User rating: 3
  • Cleanliness User rating: 2.81818181818182
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2.5

 

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Theater Reviews

Showing 1 to 12 of 12

This Theater needs closing!

December 18, 2023

This Theater is dirty. It needs a total rebuilding. I am not sure who these positive reviews are from but I can only imagine they are from workers within the theater itself. Some of the screens here are torn or the seams are showing even when the movie is playing. Other sections are so full of mold from the constant leaks it makes ya sick and hard to breathe during the movie. The managers are useless and very rude. YOU will be lucky if ya get the popcorn without HAIR. The bathrooms smell like outside port-a-pottys. It is such a shame for it's location.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Great staff

September 18, 2023

Theater experience was great and staff was incredible

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great staff

September 18, 2023

Theater experience was great and staff was incredible

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great customer service!

August 26, 2023

I would love to say that Bella was such a sweet and beautiful worker! She was very patient with me and helped me out! Great customer service at amc!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Lack of integrity

July 31, 2023

I took my kids to a movie and they did not let anyone know that the theater we were supposed to be in had no A/C. When I asked customer service, they shared that they knew about it, but couldn't do anything about it, other than give us money back. Another customer asked if they would be letting the other people purchasing tickets know and she was told "No, they could decide to stay or not".

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Sauna

July 21, 2023

If you get theater 10 plan on sweating cause the ac isn't on. However as soon as you get to theater door to hallway it's nice and cold. The seats we selected had trash bags covering them. They still have no control over teenagers just walking into the theater that they didn't pay for. They come in and act up and mess up the movie for those that did pay and then leave halfway through. The management doesn't care at all. There's trash all over the grounds and the theater walls and chairs are falling apart. I complained about the air and the guy at front door podium said I'm to busy to worry about that. Whoever said the popcorn was the goat needs their head examined as it was stale and a waste of money. I mean I guess I should be happy I got to watch a movie in a sauna yay for me. I did a review on 11/22 and absolutely no response from management or owner. It's a dam shame what this theater has turned into, it used to be nice and well maintained.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

They dont know how to work their equipment...

December 12, 2022

went to watch special 40th edition conan the barbarian and they couldnt get the equipmetn working and the person that knew how to work when home for the day. once in a life time deal missed epic fail..... i wont go to that theater or any AMC theater ever again!!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Don't get gift cards from them

June 10, 2022

When you have a gift card it can expire and then when you go to use it for a date night your told the best they can do is send you a new one which will take a month to get.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Zero clue

December 27, 2019

One kiosk available for tickets and a long line and a completely empty box office. I understand staffing cost but this is absurd. Dirty venue, ticket takeR with zero personality......especially in a Senior area the wait line for some patrons on the one available kiosk was extremely lengthy. Who ever is running this place needs to a long hard look at their operation. Their are other theater options and I will utilize them for all my future needs.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Horrible experience

October 15, 2019

3 people taking tickets and doing concessions (doing 2 people’s job) waited in line 20 minutes almost missed movie. Should have prepared for a Columbus Day crowd. One person stopped waiting on people to prepare sandwiches and popcorn. Not managed well not enough help. I will not be back!!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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