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User rating: 3.90 Rate Theater

22806 US Hwy 281 North, San Antonio, TX 78258

210-677-8500 | View Map


3.90 / 5

User rating: 3.90

 



  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4.5
  • Theatre Presentation User rating: 4.5
  • Customer Service User rating: 2.5

 

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Theater Reviews

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Horrible management experience from Michael (the manager at the stone oak location)

January 19, 2019

We had a very disappointed experience last night at the Stone Oak Location. We have been going to this Alamo Drafthouse since it opened. We have been huge supporters. Unfortunately yesterday, the manager who’s name is Michael abruptly came up to my wife who was seating next to me and told her she had to leave the theater! Mind you, we were with two of our kids, a friend and a coworker. Without an explanation and in the middle of the movie, he kicked her out. I followed behind and then he stated she had been warned multiple times about not using her phone. He clearly and obviously confused her with someone else. As we tried to explain that he was wrong, he started talking on his microphone and told them they needed to call the police. At this point in time, we were sitting by the bench next to the door that goes to the outside as our kids were still in the theater and our bill had not been paid yet. He cane up to my wife again and started asking her why she did not comply when she was warned and my wife kept on saying no one had come to warn us about anything. Once again, he told her to be quiet and told someone to call the police. It was horrible :(. I sincerely hope that someone speaks to Michael and coaches him up or out as it is obvious that he needs training and should not be managing if that’s how he handles things :(. Unfortunately we will never be back to Alamo drafthouse due to Michael and will make sure that we share our opinion about how he handled the situation.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1
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